{"dataType":"CVE_RECORD","dataVersion":"5.2","cveMetadata":{"cveId":"CVE-2026-23756","assignerOrgId":"83251b91-4cc7-4094-a5c7-464a1b83ea10","state":"PUBLISHED","assignerShortName":"VulnCheck","dateReserved":"2026-01-15T18:42:20.938Z","datePublished":"2026-04-20T17:30:51.162Z","dateUpdated":"2026-04-20T18:08:49.925Z"},"containers":{"cna":{"providerMetadata":{"orgId":"83251b91-4cc7-4094-a5c7-464a1b83ea10","shortName":"VulnCheck","dateUpdated":"2026-04-20T17:31:04.076Z"},"title":"GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject","problemTypes":[{"descriptions":[{"lang":"en","cweId":"CWE-79","description":"CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","type":"CWE"}]}],"affected":[{"vendor":"GFI Software","product":"HelpDesk","versions":[{"status":"affected","version":"0","lessThan":"4.99.9","versionType":"semver"}],"defaultStatus":"unaffected"}],"descriptions":[{"lang":"en","value":"GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.","supportingMedia":[{"type":"text/html","base64":false,"value":"GFI HelpDesk before&nbsp;4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter &gt; View Troubleshooter and clicks the affected step link.<br>"}]}],"references":[{"url":"https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases","tags":["vendor-advisory","patch"]},{"url":"https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject","tags":["third-party-advisory"]}],"metrics":[{"format":"CVSS","scenarios":[{"lang":"en","value":"GENERAL"}],"cvssV4_0":{"attackVector":"NETWORK","attackComplexity":"LOW","attackRequirements":"NONE","privilegesRequired":"LOW","userInteraction":"PASSIVE","vulnConfidentialityImpact":"NONE","subConfidentialityImpact":"LOW","vulnIntegrityImpact":"NONE","subIntegrityImpact":"LOW","vulnAvailabilityImpact":"NONE","subAvailabilityImpact":"NONE","exploitMaturity":"NOT_DEFINED","Safety":"NOT_DEFINED","Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","valueDensity":"NOT_DEFINED","vulnerabilityResponseEffort":"NOT_DEFINED","providerUrgency":"NOT_DEFINED","version":"4.0","baseSeverity":"MEDIUM","baseScore":5.1,"vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N"}},{"format":"CVSS","scenarios":[{"lang":"en","value":"GENERAL"}],"cvssV3_1":{"version":"3.1","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"LOW","userInteraction":"REQUIRED","scope":"CHANGED","confidentialityImpact":"LOW","integrityImpact":"LOW","availabilityImpact":"NONE","baseSeverity":"MEDIUM","baseScore":5.4,"vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N"}}],"credits":[{"lang":"en","value":"Alex Williams from Pellera Technologies","type":"finder"},{"lang":"en","value":"VulnCheck","type":"coordinator"}],"source":{"discovery":"EXTERNAL"},"x_generator":{"engine":"Vulnogram 1.0.1"}},"adp":[{"metrics":[{"other":{"type":"ssvc","content":{"timestamp":"2026-04-20T18:08:39.341495Z","id":"CVE-2026-23756","options":[{"Exploitation":"none"},{"Automatable":"no"},{"Technical Impact":"partial"}],"role":"CISA Coordinator","version":"2.0.3"}}}],"title":"CISA ADP Vulnrichment","providerMetadata":{"orgId":"134c704f-9b21-4f2e-91b3-4a467353bcc0","shortName":"CISA-ADP","dateUpdated":"2026-04-20T18:08:49.925Z"}}]}}