{"dataType":"CVE_RECORD","dataVersion":"5.2","cveMetadata":{"cveId":"CVE-2026-103984","assignerOrgId":"a0819718-46f1-4df5-94e2-005712e83aaa","state":"PUBLISHED","assignerShortName":"GitHub_M","dateReserved":"2026-10-01T16:09:08.456Z","datePublished":"2026-11-06T17:07:50.774Z","dateUpdated":"2026-11-06T17:24:43.276Z"},"containers":{"cna":{"title":"FreeScout: Incomplete fix for CVE-2026-40570: load_customer_info exposes cross-visibility customer PII","problemTypes":[{"descriptions":[{"cweId":"CWE-862","lang":"en","description":"CWE-862: Missing Authorization","type":"CWE"}]}],"metrics":[{"cvssV3_1":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":6.5,"baseSeverity":"MEDIUM","confidentialityImpact":"HIGH","integrityImpact":"NONE","privilegesRequired":"LOW","scope":"UNCHANGED","userInteraction":"NONE","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","version":"3.1"}}],"references":[{"name":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4","tags":["x_refsource_CONFIRM"],"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4"},{"name":"https://github.com/freescout-help-desk/freescout/commit/f0f8fd56253f1d7f42569ad30fb96375a473817a","tags":["x_refsource_MISC"],"url":"https://github.com/freescout-help-desk/freescout/commit/f0f8fd56253f1d7f42569ad30fb96375a473817a"},{"name":"https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231","tags":["x_refsource_MISC"],"url":"https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231"}],"affected":[{"vendor":"freescout-help-desk","product":"freescout","versions":[{"version":"< 1.8.231","status":"affected"}]}],"providerMetadata":{"orgId":"a0819718-46f1-4df5-94e2-005712e83aaa","shortName":"GitHub_M","dateUpdated":"2026-11-06T17:07:50.774Z"},"descriptions":[{"lang":"en","value":"FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limit_user_customer_visibility is enabled, the load_customer_info AJAX action performs a global lookup using an attacker-controlled customer email and checks only whether the agent can access a separately supplied mailbox. A non-admin agent can name an accessible mailbox and retrieve an unrelated customer's rendered profile without invoking CustomerPolicy::view(). The response can expose names, email addresses, phone numbers, company and job information, postal addresses, social profiles, websites, and confidential internal agent notes. This issue is fixed in version 1.8.231."}],"source":{"advisory":"GHSA-cr68-27qv-p5m4","discovery":"UNKNOWN"}},"adp":[{"references":[{"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4","tags":["exploit"]}],"metrics":[{"other":{"type":"ssvc","content":{"timestamp":"2026-11-06T17:24:32.442823Z","id":"CVE-2026-103984","options":[{"Exploitation":"poc"},{"Automatable":"no"},{"Technical Impact":"partial"}],"role":"CISA Coordinator","version":"2.0.3"}}}],"title":"CISA ADP Vulnrichment","providerMetadata":{"orgId":"134c704f-9b21-4f2e-91b3-4a467353bcc0","shortName":"CISA-ADP","dateUpdated":"2026-11-06T17:24:43.276Z"}}]}}