{"dataType":"CVE_RECORD","dataVersion":"5.1","cveMetadata":{"cveId":"CVE-2024-28986","assignerOrgId":"49f11609-934d-4621-84e6-e02e032104d6","state":"PUBLISHED","assignerShortName":"SolarWinds","dateReserved":"2024-03-13T20:27:09.782Z","datePublished":"2024-08-13T22:06:45.234Z","dateUpdated":"2025-10-21T22:55:47.324Z"},"containers":{"cna":{"affected":[{"defaultStatus":"affected","product":"Web Help Desk","vendor":"SolarWinds","versions":[{"lessThanOrEqual":"12.8.3","status":"affected","version":"previous versions","versionType":"12.8.3"}]}],"credits":[{"lang":"en","type":"finder","user":"00000000-0000-4000-9000-000000000000","value":"Inmarsat Government / Viasat"}],"descriptions":[{"lang":"en","supportingMedia":[{"base64":false,"type":"text/html","value":"<p>SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. </p><p>While it was reported as an <em>unauthenticated</em>&nbsp;vulnerability, SolarWinds has been <em>unable to reproduce it</em>&nbsp;<em>without authentication</em>&nbsp;after thorough testing. &nbsp;</p><p>However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available. </p>"}],"value":"SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. \n\nWhile it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.  \n\nHowever, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available."}],"impacts":[{"capecId":"CAPEC-586","descriptions":[{"lang":"en","value":"CAPEC-586 Object Injection"}]}],"metrics":[{"cvssV3_1":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"HIGH","baseScore":9.8,"baseSeverity":"CRITICAL","confidentialityImpact":"HIGH","integrityImpact":"HIGH","privilegesRequired":"NONE","scope":"UNCHANGED","userInteraction":"NONE","vectorString":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H","version":"3.1"},"format":"CVSS","scenarios":[{"lang":"en","value":"GENERAL"}]}],"problemTypes":[{"descriptions":[{"cweId":"CWE-502","description":"CWE-502 Deserialization of Untrusted Data","lang":"en","type":"CWE"}]}],"providerMetadata":{"orgId":"49f11609-934d-4621-84e6-e02e032104d6","shortName":"SolarWinds","dateUpdated":"2024-08-14T16:53:10.914Z"},"references":[{"url":"https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986"},{"url":"https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1"}],"solutions":[{"lang":"en","supportingMedia":[{"base64":false,"type":"text/html","value":"All SolarWinds Web Help Desk customers are advised to upgrade to the latest version of the SolarWinds Web Help Desk 12.8.3 HF 1<br>"}],"value":"All SolarWinds Web Help Desk customers are advised to upgrade to the latest version of the SolarWinds Web Help Desk 12.8.3 HF 1"}],"source":{"discovery":"UNKNOWN"},"title":"SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability","x_generator":{"engine":"Vulnogram 0.1.0-dev"}},"adp":[{"metrics":[{"other":{"type":"ssvc","content":{"id":"CVE-2024-28986","role":"CISA Coordinator","options":[{"Exploitation":"active"},{"Automatable":"yes"},{"Technical Impact":"total"}],"version":"2.0.3","timestamp":"2024-08-15T14:32:53.512984Z"}}},{"other":{"type":"kev","content":{"dateAdded":"2024-08-15","reference":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28986"}}}],"affected":[{"cpes":["cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*"],"vendor":"solarwinds","product":"webhelpdesk","versions":[{"status":"affected","version":"0","versionType":"custom","lessThanOrEqual":"12.8.3"}],"defaultStatus":"affected"}],"references":[{"url":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28986","tags":["government-resource"]}],"timeline":[{"time":"2024-08-15T00:00:00.000Z","lang":"en","value":"CVE-2024-28986 added to CISA KEV"}],"title":"CISA ADP Vulnrichment","providerMetadata":{"orgId":"134c704f-9b21-4f2e-91b3-4a467353bcc0","shortName":"CISA-ADP","dateUpdated":"2025-10-21T22:55:47.324Z"}}]}}